Data Deletion — bybizo

This page explains how to request deletion of your data from bybizo, including data collected through our Meta (Facebook & Instagram) integrations, in compliance with Meta's Platform Policy.

1. What Data We Hold

Depending on how you use bybizo, we may hold the following types of data associated with your account:

Account information: name, email address, organisation name
CRM data: leads, contacts, notes, and activity logs you have entered
Meta integration data: leads captured from your Facebook or Instagram Lead Ad forms
Gmail integration data: OAuth tokens used to send and receive emails on your behalf
Billing records: invoices and subscription history (retained for statutory compliance)

2. How to Request Data Deletion

You can request deletion of your data at any time using any of the following methods:

Email us directly

Send a deletion request to support@bybizo.com with the subject line "Data Deletion Request". Include the email address associated with your bybizo account. We will process your request within 30 days and confirm by email.

Via Facebook / Instagram (Meta users)

If you connected a Facebook or Instagram page to bybizo, you can revoke access directly from your Facebook Settings → Apps and Websites → bybizo → Remove. Upon revocation, your page access token is deleted from our systems immediately. Any lead data already imported into your CRM remains until you request account deletion as above.

Delete your account from the CRM

Log in to crm.bybizo.com, go to Settings, and select "Delete Account". This will permanently remove your account and all associated CRM data. This action cannot be undone.

3. What Happens After a Deletion Request

All personal data associated with your account is permanently deleted from our active systems within 30 days
Backups are purged within 90 days following deletion
Billing records may be retained for up to 7 years as required by Indian GST and accounting regulations
Anonymised, aggregate usage statistics that cannot identify you are not deleted

4. Meta Data Deletion Callback

In accordance with Meta's Platform Policy, bybizo supports a data deletion callback endpoint for automated deletion requests initiated through Meta. When Meta sends a deletion request for a user who authorised our app, we:

Delete the associated Meta page access token immediately
Remove any Meta-sourced lead data from active databases within 30 days
Return a confirmation URL and code to Meta confirming the deletion

If you have questions about a specific deletion request, contact us at support@bybizo.com.

5. Contact

For any questions about this policy or to check the status of a deletion request:

Email: support@bybizo.com
Response time: Within 2 business days